Refund & Exchange Policy
REFUND FORM:
REFUND POLICY
Step 1: Request a Refund
- Submit your refund request.
- A courier will be arranged to pick up your item(s).
- First inspection through video (This step does not qualify you for a refund yet)
Step 2: Return Processing
- We must first receive your order back at our warehouse.
- This process may take up to 7 business days.
- Once received, all items will be carefully inspected (This is the step that determines whether your refund request is accepted or not)
* To qualify for a refund, items must be:
- In perfect condition
- With original labels/tags attached
- Free of stains, odors, or signs of wear
- In the original packaging
Step 3: Refund Issuance
- After inspection, it may take up to 7 business days to finalize the process.
- Refunds are issued via courier only.
- Please provide your name, phone number, order number and clearly write the address shown on your Basicat account to ensure smooth processing.
- If your refund is not accepted you will have two options: Have the item returned to you (shipping fees apply).Allow us to keep the item permanently.
EXCHANGE FORM:
EXCHANGE POLICY
Exchanges are accepted within 14 days of receiving your item. Items must be in the same condition as received:
- IN IT’S ORIGINAL PACKAGE
- UNWORN
- TAGS ON
- NO STAINS
Please Note:
-Returns & Exchanges will require paying shipping fees
-Items that are damaged will not be accepted